Senior Concierge | Melbourne

Senior Concierge – Melbourne

Full-Time Position | Full-Time Working Rights Required

Are You Ready for Your Next Challenge?

We are seeking an experienced and service-focused Senior Concierge to join our team in Melbourne. This is an exciting opportunity for a hospitality or corporate concierge professional looking to take the next step in their career and help deliver exceptional workplace experiences for our clients, employees, and guests.

As Senior Concierge, you will be responsible for managing the daily visitor experience, partnering with Reception on all site welcome activities, and ensuring the smooth operation of Concierge services. You will play a key role in creating exceptional experiences for both internal and external clients.

About the Role

• Deliver a premium visitor and workplace experience for clients, employees, and guests.
• Provide hands-on leadership and support to the Concierge and Reception teams.
• Coordinate daily operations, team coverage, handovers, and changing business priorities.
• Support the onboarding, coaching, and development of team members.
• Act as an escalation point for client, visitor, and operational matters.
• Build strong relationships with clients, building management, and on-site security.
• Maintain accurate operational records, reporting, and team communications.
• Identify opportunities to enhance the client experience and improve service delivery.
• Support workplace events, experiences, and engagement initiatives.

About You

• At least 3 years' experience in a concierge, reception, front-of-house, or guest services role.
• Experience within a premium hotel, corporate workplace, or A-grade commercial environment.
• Strong leadership, coaching, or team support experience.
• Excellent communication and stakeholder management skills.
• Strong organisational and administrative abilities.
• Proficiency in Microsoft Office and workplace technology systems.
• A proactive approach, sound judgement, and a commitment to exceptional customer service.
• Flexible and adaptable in a dynamic environment.

Why Join Us?

• Supportive, inclusive, and people-focused culture.
• Career development and cross-training opportunities.
• Work in a prestigious corporate environment.
• Recognition and rewards for high performance.
• Staff discounts of up to 50% across our iconic Australian venues.
• Food and coffee provided.
• Refer-a-Friend program with referral bonuses.

If you are passionate about delivering exceptional service and creating memorable experiences, we'd love to hear from you.

Trippas White Group is an Equal Opportunity Employer and encourages Aboriginal and Torres Strait Islander peoples to apply.

Position description Apply now

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